FAQ (Frequently Asked Questions)

Welcome to the Viia Hemp Shop FAQ section. Here you will find answers to the most common questions regarding our products, shipping, orders, and more. If you have any additional questions, feel free to contact us at viiahempshop@gmail.com.

1. What products do you sell?

We specialize in a variety of hemp-derived cannabis products, including:

  • THCA flower
  • Vapes
  • THC gummies
  • Drops
  • Topicals
  • Pre-rolls

All our products are federally legal and derived from hemp, ensuring compliance with U.S. law.

2. Are your products legal?

Yes, all products sold on Viia Hemp Shop are legally derived from hemp and contain less than 0.3% THC, in accordance with the Farm Bill of 2018. Our products are federally legal and comply with U.S. regulations. However, it is your responsibility to check the laws in your specific location to ensure you are in compliance with local regulations.

3. Do you ship internationally?

Yes, we offer worldwide shipping to most countries. However, we strongly recommend checking the local laws and regulations regarding hemp-derived cannabis products in your country. Viia Hemp Shop is not responsible for customs issues or any legal implications that may arise from importing these products.

4. How much does shipping cost?

We offer free shipping worldwide on all orders. No hidden fees or additional charges for standard shipping! However, express shipping options are available for faster delivery, which may incur an additional charge.

5. How long does it take to receive my order?

Shipping times vary depending on your location:

  • Domestic (U.S.)
    • Standard shipping: 3-5 business days
    • Express shipping: 1-2 business days
  • International
    • Standard shipping: 7-14 business days (tracked)
    • Express shipping: 3-7 business days (tracked)

Please note that these timeframes are estimates, and delays may occur due to factors beyond our control, such as customs processing.

6. Can I track my order?

Yes! Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track your shipment through the carrier’s website for real-time updates.

7. Can I cancel or change my order?

Once an order is placed, we begin processing it immediately. If you need to make changes or cancel your order, please contact us within 24 hours at viiahempshop@gmail.com. While we will do our best to accommodate changes, we cannot guarantee that changes can be made once the order is in process.

8. Do you accept returns?

Due to the nature of our products, we do not accept returns. If there is an issue with your order, such as a damaged product or incorrect items, please contact us within 48 hours of receiving your package, and we will assist you in resolving the issue.

9. How do I contact customer support?

If you have any questions or need assistance, you can reach us through the following methods:

We are happy to assist you with any inquiries, product-related questions, or shipping concerns.

10. How do I make a purchase?

To make a purchase, simply follow these steps:

  1. Browse our Shop to find the products you wish to purchase.
  2. Add items to your cart.
  3. Proceed to Checkout and enter your payment and shipping information.
  4. Once the payment is confirmed, we will process and ship your order.

11. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk orders for businesses or customers looking to purchase larger quantities. For more details, please visit our Wholesale/Bulk Orders page, or contact us directly at viiahempshop@gmail.com for personalized pricing and shipping options.

12. What payment methods do you accept?

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Cryptocurrency (Bitcoin and other options)

All payments are processed securely through trusted third-party services.

13. Are your products safe?

Yes, all of our products are sourced from trusted suppliers, undergo rigorous testing for quality, purity, and potency, and are compliant with industry standards. We prioritize product safety and ensure that our hemp-derived cannabis products meet federal regulations.

14. How do I store my products?

To ensure the best quality and potency, store your products in a cool, dry place away from direct sunlight, humidity, and extreme temperatures. Keep all products out of reach of children and pets.

15. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours at viiahempshop@gmail.com with your order number and a photo of the damaged or incorrect item. We will assist you in resolving the issue, which may include a replacement or refund, depending on the situation.

16. Is my personal information safe?

Yes, we take your privacy seriously. We use SSL encryption to protect your personal and payment information, and we never share your data with third parties unless required for processing your order. For more information, please review our Privacy Policy.

17. Do you offer same-day shipping?

We offer same-day shipping for local orders within San Diego, CA. Orders placed before 2 PM PST will be processed and shipped the same day. For orders outside San Diego, standard and express shipping options are available.

If you have any other questions that are not addressed here, please feel free to contact us at viiahempshop@gmail.com. We are happy to assist you!