Privacy Policy

At Viia Hemp Shop, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit viiahempshop.com and make a purchase. By using our website, you agree to the terms of this policy.

1. Information We Collect

When you visit or make a purchase on viiahempshop.com, we may collect the following types of information:

1.1 Personal Information (provided by you)

  • Name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment details (processed securely through third-party payment processors)

1.2 Automatically Collected Information
When you browse our website, we may automatically collect:

  • Your IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on each page
  • Referral sources (such as search engines or external links)

This information helps us improve website functionality and user experience.

1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website performance. You can manage or disable cookies through your browser settings, but doing so may impact certain site features.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Processing: To fulfill and deliver your orders, provide order updates, and handle returns or refunds.
  • Customer Support: To respond to inquiries and provide assistance via email.
  • Website Optimization: To improve our website’s functionality, security, and user experience.
  • Marketing and Promotions: To send updates, special offers, and relevant product recommendations (you can opt out anytime).
  • Legal and Security Compliance: To comply with legal obligations, prevent fraud, and ensure the safety of our customers.

3. Data Sharing & Third-Party Services

We do not sell, trade, or rent your personal information. However, we may share your data with trusted third-party services for the following reasons:

  • Payment Processing: Secure transactions handled by third-party payment providers.
  • Shipping & Delivery: Your name and address may be shared with shipping carriers for order fulfillment.
  • Analytics & Performance Tracking: We use tools such as Google Analytics to monitor website performance and user interactions.

All third-party providers are required to protect your information and use it only for the intended purpose.

4. Data Security

We take data protection seriously and implement the following measures:

  • Secure Sockets Layer (SSL) encryption to protect data transmission.
  • Strict access controls to limit internal access to customer data.
  • Regular security audits to prevent unauthorized access or breaches.

While we take strong security measures, no system is 100% secure. By using our website, you acknowledge the inherent risks of transmitting data online.

5. Your Rights & Choices

As a customer, you have the following rights regarding your data:

  • Access & Correction: You can request access to your personal data or correct any inaccuracies.
  • Deletion & Data Removal: You can request that we delete your personal data, except where required for legal or order processing reasons.
  • Marketing Preferences: You can opt out of promotional emails by clicking “unsubscribe” in any email or contacting us directly.
  • Cookies & Tracking: You can manage your cookie preferences through your browser settings.

For any privacy-related requests, email us at viiahempshop@gmail.com.

6. Retention of Information

We retain customer information only as long as necessary to:

  • Fulfill orders and customer service needs.
  • Maintain legal and regulatory compliance.
  • Improve website functionality and security.

When data is no longer needed, we securely delete it from our records.

7. Children’s Privacy

Viia Hemp Shop does not sell products to minors. Our website is intended for individuals 21 years and older. We do not knowingly collect personal data from individuals under 21. If you believe a minor has provided personal information, contact us immediately for its removal.

8. Third-Party Links

Our website may contain links to external websites (e.g., payment providers, shipping carriers). We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing personal data.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. It is your responsibility to review this policy periodically. Continued use of viiahempshop.com after updates constitutes acceptance of the changes.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: viiahempshop@gmail.com

By using viiahempshop.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.