Shipping & Delivery

At Viia Hemp Shop, we are committed to delivering your hemp-derived cannabis products in a timely and efficient manner. This Shipping & Delivery policy outlines our shipping methods, delivery times, and related information. By making a purchase on viiahempshop.com, you agree to the terms set forth in this policy.

1. Shipping Methods

1.1 Free Worldwide Shipping
We offer free shipping on all orders worldwide. Regardless of the size of your order, you will never incur additional shipping charges, and your order will be delivered at no cost to you.

1.2 Shipping Partners
We work with trusted carriers to fulfill your order, including major shipping providers such as:

  • USPS (United States Postal Service)
  • FedEx
  • DHL

These carriers ensure that your order reaches you safely and promptly.

2. Order Processing & Shipping Times

2.1 Order Processing
Once your order is placed, it typically takes 1-2 business days for us to process and prepare it for shipment. Orders placed on weekends or holidays may be processed on the next business day.

2.2 Shipping Timeframes
Delivery times vary depending on your location and the shipping carrier used. Below are the estimated shipping timeframes:

  • Domestic (U.S.):
    • Standard Shipping: 3-5 business days
    • Express Shipping: 1-2 business days
  • International Shipping:
    • Standard Shipping: 7-14 business days (tracked)
    • Express Shipping: 3-7 business days (tracked)

Please note that delivery times are estimates, and we cannot guarantee specific delivery dates due to factors outside our control (e.g., carrier delays, customs processing).

3. Shipping Restrictions

3.1 International Shipping
We offer international shipping to most countries; however, it is the responsibility of the customer to ensure that it is legal to receive hemp-derived cannabis products in your country. Viia Hemp Shop will not be liable for any legal issues that arise due to restrictions on hemp-derived products in your location.

3.2 Shipping Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. Viia Hemp Shop is not responsible for delays or non-delivery caused by incorrect or incomplete address information. If you notice any issues with your address, please contact us immediately at viiahempshop@gmail.com.

4. Tracking Your Order

4.1 Tracking Information
Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor your order’s progress and estimated delivery date.

4.2 Lost or Delayed Shipments
If your order is delayed, lost, or undelivered, please contact the carrier directly for further assistance. If your order was shipped but you have not received it, please reach out to viiahempshop@gmail.com with your order number, and we will assist you in tracking the issue.

5. Customs & Import Duties

5.1 Customs and Import Regulations
If you are ordering from outside the United States, please be aware that your country’s customs office may impose import duties, taxes, or other fees on your order upon arrival. These fees are the responsibility of the customer and are not covered by Viia Hemp Shop.

5.2 Customs Delays
Customs processing can sometimes cause delays beyond the original estimated delivery time. These delays are out of our control, but we will do our best to provide you with any necessary assistance during the process.

6. Shipping and Delivery Issues

6.1 Incorrect or Damaged Items
If you receive an incorrect or damaged product, please contact us within 48 hours of delivery at viiahempshop@gmail.com. We will assist you in resolving the issue. Please provide your order number and photographic evidence of the problem to help us process your claim efficiently.

6.2 Lost Shipments
If your order is lost in transit, we will work with the carrier to locate and resolve the issue. However, if the shipment is confirmed lost, we may offer to reship the order or issue a refund, depending on the situation. Please note that Viia Hemp Shop is not responsible for lost shipments once they have been handed over to the carrier.

7. Expedited Shipping

7.1 Express Delivery
We offer express shipping options for faster delivery within the U.S. and internationally. Express shipping typically delivers in 1-2 business days for domestic orders and 3-7 business days for international orders, depending on the destination.

7.2 Same-Day Shipping (For Local Orders)
For customers located within San Diego, CA, we offer same-day delivery for orders placed before 2 PM PST. This service guarantees that your order will be delivered within 4-8 hours of placing the order.

8. Shipping Fees

As mentioned, all orders are eligible for free shipping, regardless of order size or location. The following are exceptions:

  • Express Shipping: Additional charges may apply, depending on the service chosen.
  • International Shipping: While standard international shipping is free, express shipping will incur an additional fee based on the delivery location.

For more information, please refer to our Shipping & Delivery Policy.

9. Contact Information

If you have any questions or concerns regarding shipping or delivery, feel free to contact us:

Email: viiahempshop@gmail.com

We are committed to providing excellent customer service and will work with you to resolve any shipping issues promptly.

By making a purchase at Viia Hemp Shop, you agree to the terms of this Shipping & Delivery policy.